Refund Policy

This policy applies to single reports, subscriptions, and other digital services sold and operated by Larruz Tech Consulting Ltda (AUTORES.AI). Stripe processes payments as a technology provider. This policy supplements the checkout disclosures and does not limit mandatory consumer rights.

Unless applicable law requires otherwise, completed transactions are non-refundable and non-exchangeable. Autores.ai may consider discretionary requests submitted within 14 days of the transaction, taking into account the reason, use or consumption of the service, and the circumstances. Submitting within that period does not guarantee approval. Refunds will not be granted where there is reasonable evidence of fraud, refund abuse, deliberate duplicate consumption, or other manipulative conduct.

Withdrawal or cancellation rights depend on the buyer's country and consumer status. Among others, consumers in the EU, EEA, Switzerland, and the UK may have 14 days to withdraw from certain digital purchases. That right may cease once digital content or services begin with express consent and acknowledgement of the loss of the right, where permitted by law. Consumers in Brazil may have a 7-day cancellation right in circumstances covered by applicable law. Mandatory periods and remedies in the place of purchase will always be respected.

Reports are personalised digital services that begin when the user submits a document and starts the analysis. Once a report has been delivered and made accessible, the charge may be non-refundable except where required by law or this policy. If integrity checks prevent a valid result from being published, Autores.ai may automatically restore the credit used. Restoration lets the analysis be repeated and is not, by itself, a monetary refund. Where a persistent technical failure or material defect prevents access to the purchased service and we cannot resolve or replace it, a refund may be due.

You may cancel a subscription at any time. Cancellation prevents future renewals and normally takes effect at the end of the current billing period; it does not by itself refund a period already charged. You can manage it from Subscription or Billing in your dashboard through Stripe’s secure portal. Cancellation does not automatically delete your account or data. You may exercise those rights separately through the privacy options available in Autores.ai.

To cancel a subscription, use Subscription or Billing in your dashboard. To exercise a statutory right or request a refund, contact Autores.ai through the Contact page and identify the purchase. Autores.ai will verify the transaction and eligibility. If it approves the refund, it will process it through Stripe, where possible to the same payment method. Access, credit, or benefit associated with the refunded amount may be withdrawn.

The applicable version is the one in effect on the transaction date, without prejudice to later statutory rights. We may update this policy to reflect legal, commercial, or payment-process changes. For questions about Autores.ai or a formal refund request, use the Contact page and the channels described in the previous section.